resume

WORK HISTORY

Nov 2019 – Current

Cloud Engineer

WT Solutions

Migrations, Cloud Solutions and Solve Issues for Enterprise computers using Azure.

Nov 2016 – Oct 2019

Head of Support

NextNovate BV

Head of the support team that provided 90 support to Google Enterprise customers for support, guidance, research and development in the G-Suite (GCP) eco system.

Including setting MDM settings for Android and iOS and ChromeOS. Implementing and supporting OKTA and Workplace by Facebook. And solving issues related to different software products. And assisting different system administrators at different locations with setting up hardware, software and Google Meet meeting equipment.

Sep 2014 – Oct 2016

Google Technical Specialist – Head of Dutch Google Enterprise Support Team in Cork

Google Support

Providing Tier 2 Google technical support to SME`s worldwide through inbound channels (phone, chat, email).
• Providing assistance with SMTP Servers, DNS (MX records), email authentication methods (SPF, DKIM, DMARC), Spam classification issues, Gmail. IMAP clients and mobile devices.
Providing assistance with migrating emails from third party (IMAP) systems to G Suite.
Providing assistance with initial G Suite setup and administration.
• Managing support tickets using Salesforce.
• Mentoring new hires.
• Handling and resolving technical issues by phone, email and chat.
• Adhering to strict quality guidelines, SLA`s and KPI`s defined by Google
• Providing cross-departmental technical support(Collaboration, Billing, Migration/Sync and Administration)

2005 – current

Self Employed

ON

What you see on this website.

Certifications

Google Certifications

  • Google Apps certified administrator
  • G Suite Sales Fundamentals Exam
  • Chrome Deployment Credential Exam
  • Chrome Deployment Planning
  • Chrome Enterprise Sales Exam
  • G Suite Administration Specialization
  • G Suite Customer Success: Technology (300)

Tech Skills

Hardware

SPF DKIM DMARC

Google Family

Microsoft

macOS

ChromeOS / Android

Other Skills

Photo/Videography

Photoshop

Illustrator